⎯⎯ Writing

The blog.

Longer-form thinking on AI, automation and the systems behind a modern industrial business.

  1. 20 July 2026From Sprawl to System: Rethinking the Glazing AI Tool StackThe better question is: what does our AI look like as a system?ai · strategyFrom Sprawl to System: Rethinking the Glazing AI Tool Stack
  2. 15 July 2026The Space Between: Why AI's Next Gains Sit Outside Your Four WallsThe next efficiency gain in glazing probably isn't inside your factory or your office.ai · supply-chainThe Space Between: Why AI's Next Gains Sit Outside Your Four Walls
  3. 12 July 2026The Manual That Writes Itself: Training a New Starter with AIYour knowledge is the most valuable thing in your business.ai · tacticsThe Manual That Writes Itself: Training a New Starter with AI
  4. 8 July 2026Your Week, Sorted: Using AI to Plan Your JobsTry it next Monday. Fifteen minutes, a jobs list, and a free AI tool.ai · planningYour Week, Sorted: Using AI to Plan Your Jobs
  5. 3 July 2026The Most Valuable Hours in Your BusinessThe job is already won when the surveyor knocks. What gets written down next decides how it ends.ai · surveysThe Most Valuable Hours in Your Business
  6. 20 June 2026The Accuracy Problem: When the AI Assistant Gets It WrongNot AI anxiety, and not uncritical enthusiasm either. Calibrated trust. That's where the real return is.ai · accuracyThe Accuracy Problem: When the AI Assistant Gets It Wrong
  7. 13 June 2026Getting Your Reviews Working HarderThat is what it looks like when AI stops being a tool you use and starts being a system that works for you.ai · automationGetting Your Reviews Working Harder
  8. 5 June 2026The Customers You Already HaveAsk yourself what your last hundred customers have heard from you since handover.ai · aftercareThe Customers You Already Have
  9. 17 May 2026The Knowledge Question: Capturing What Your Best People KnowWhy training and knowledge transfer may be AI's most overlooked role in glazing.ai · knowledgeThe Knowledge Question: Capturing What Your Best People Know
  10. 14 May 2026The Full Picture: How to Use AI to Make Sense of Your Business SpreadsheetMost glazing businesses have at least one spreadsheet that has grown over time.ai · dataThe Full Picture: How to Use AI to Make Sense of Your Business Spreadsheet
  11. 11 May 2026Ten-Minute Follow-Ups: Using AI to Bring Old Quotes Back to LifeYou don't need a new system. You don't need a paid subscription. You just need a list and thirty minutes.ai · salesTen-Minute Follow-Ups: Using AI to Bring Old Quotes Back to Life
  12. 3 May 2026Measuring the Return: How Do You Know If AI Is Actually Working?Most glazing businesses feel the benefit before they can prove it.ai · roiMeasuring the Return: How Do You Know If AI Is Actually Working?
  13. 16 April 2026The Business That Never Sleeps: Putting AI Agents to Work After HoursThe next competitive advantage in glazing may happen when your office is closed.ai · automationThe Business That Never Sleeps: Putting AI Agents to Work After Hours
  14. 10 April 2026Stop Typing on Site: How to Use Your Voice to Create Job Notes in MinutesRecord your end-of-survey notes by voice, paste them into ChatGPT, and see what comes back.ai · voice-notesStop Typing on Site: How to Use Your Voice to Create Job Notes in Minutes
  15. 4 April 2026When AI Stops Writing and Starts DoingIf you've been waiting for AI to feel less like a chatbot and more like a colleague, the next twelve months will be the most interesting yet.ai · agentsWhen AI Stops Writing and Starts Doing
  16. 20 March 2026From General AI to Glazing Intelligence: Taking Document Checking a Step FurtherThe question is no longer whether AI can help. It is how deeply you choose to embed it into your processes.ai · processFrom General AI to Glazing Intelligence: Taking Document Checking a Step Further
  17. 13 March 2026From Helpful to Reliable: Why Sector Specific AI Is the Next StepMagic Moments are exciting, but reliability is what changes a business.ai · toolsFrom Helpful to Reliable: Why Sector Specific AI Is the Next Step
  18. 10 March 2026The Job Before the JobMost problems on site were visible before the vans left.ai · planningThe Job Before the Job
  19. 4 March 2026What AI Finds When You Look at Your Sales DataTwenty minutes. See what your data says.ai · dataWhat AI Finds When You Look at Your Sales Data
  20. 18 February 2026AI as Your Second Pair of Eyes: Turning ChatGPT into a Quality Control AssistantBefore the next important document leaves your business, run it past AI and ask it to find fault.ai · qualityAI as Your Second Pair of Eyes: Turning ChatGPT into a Quality Control Assistant
  21. 14 February 2026Toolbox Talks on Autopilot: Turning Technical PDFs into Simple Training Videos with AITechnical content turned into practical training, delivered in a way that fits the reality of an installation business.ai · trainingToolbox Talks on Autopilot: Turning Technical PDFs into Simple Training Videos with AI
  22. 1 February 2026The Big Cost of a Small MistakeIn glazing, the cost of a small mistake has always been real. What is new is that we no longer have to accept it as inevitable.ai · accuracyThe Big Cost of a Small Mistake
  23. 17 January 2026Small Wins, Big Impact, Where AI Actually Delivers ValueSmall wins may not grab attention, but they deliver impact.ai · tacticsSmall Wins, Big Impact, Where AI Actually Delivers Value
  24. 8 January 2026When AI Goes Wrong and How to Fix ItLet's be honest. Not every AI result hits the mark.ai · troubleshootingWhen AI Goes Wrong and How to Fix It
  25. 7 January 2026The Quiet Advantage: Where AI Is Already Improving EfficiencyThe goal is not to say you use AI. The goal is to run a tighter, more efficient business.ai · efficiencyThe Quiet Advantage: Where AI Is Already Improving Efficiency
  26. 19 December 20252026, The Year of the AI Confident BusinessConfidence is something every business can build.ai · strategy2026, The Year of the AI Confident Business
  27. 8 December 2025AI Assistant: Your first recruit of 2026Your first recruit of 2026 doesn't need a desk.ai · productivityAI Assistant: Your first recruit of 2026
  28. 1 December 2025The AI Bottleneck: Are You the Reason Your Team Can’t Move Forward?Are you the reason your team can't move forward?ai · leadershipThe AI Bottleneck: Are You the Reason Your Team Can’t Move Forward?
  29. 18 November 2025Humans, Jobs and the Next Leap: Adapting to the AI Labour ShiftIf you are wondering what happens to jobs in an AI world, the answer is simple. They evolve.ai · peopleHumans, Jobs and the Next Leap: Adapting to the AI Labour Shift
  30. 8 November 2025From Conversation to Conversion: How to Turn Customer Questions into Marketing Content with AIYou don't need a marketing agency to know what to post. You just need to listen to your customers.ai · marketingFrom Conversation to Conversion: How to Turn Customer Questions into Marketing Content with AI
  31. 2 November 2025Playtime or Planning? Making 2026 the Year You Get Serious About AIPlaytime or planning? Make 2026 the year you get serious about AI.ai · strategyPlaytime or Planning? Making 2026 the Year You Get Serious About AI
  32. 21 October 2025Your Website Isn’t Ready for the AI CustomerIn the AI era, being understood is the new being found.ai · marketingYour Website Isn’t Ready for the AI Customer
  33. 12 October 2025No More 'Didn’t You Say...?' Moments: How to Use AI to Create Clear, Professional Customer Info PacksUse AI to boost professionalism, win trust, and reduce admin.ai · customer-serviceNo More 'Didn’t You Say...?' Moments: How to Use AI to Create Clear, Professional Customer Info Packs
  34. 7 October 2025More Than Just ChatGPT: Choosing the Right Tool for the Right TaskChoosing the right tool for the right task.ai · toolsMore Than Just ChatGPT: Choosing the Right Tool for the Right Task
  35. 21 September 2025From Lead to Installation: The Road to Frictionless BuyingWhy glazing companies need to prepare now for the AI-driven customer journey.ai · customer-journeyFrom Lead to Installation: The Road to Frictionless Buying
  36. 11 September 2025From Notes to No Mistakes: How AI Can Transform Your Contract HandoverHow AI can transform your contract handover.ai · operationsFrom Notes to No Mistakes: How AI Can Transform Your Contract Handover
  37. 7 September 2025The Truth Gap: How to Use AI Without Spreading MisinformationHave you ever asked AI a question, received an incredibly confident answer, and later realised it was completely wrong?ai · accuracyThe Truth Gap: How to Use AI Without Spreading Misinformation
  38. 19 August 2025AI is Only as Helpful as the Human Using ItIf AI hasn't saved you time yet, maybe the problem isn't the tool. Maybe it's time to train the human using it.ai · trainingAI is Only as Helpful as the Human Using It
  39. 13 August 2025How to Use ChatGPT Memory to Win Deals, Upsell and Handle Price PushbackUse ChatGPT Memory to win deals, upsell and handle price pushback.ai · salesHow to Use ChatGPT Memory to Win Deals, Upsell and Handle Price Pushback
  40. 7 August 2025Green Shoots and Marginal Gains: Making the Most of Every Opportunity with AILet's make these green shoots count.ai · tacticsGreen Shoots and Marginal Gains: Making the Most of Every Opportunity with AI
  41. 18 July 2025AI is Only as Good as Your ProcessWhy glazing firms need to fix the flow before they automate.ai · processAI is Only as Good as Your Process
  42. 12 July 2025Quote Smarter: How AI Can Help You Sell the Value, Not Just the PriceSell the value, not just the price.ai · quotingQuote Smarter: How AI Can Help You Sell the Value, Not Just the Price
  43. 7 July 2025Smart Service: Raising the Bar on Customer Service with AICustomer service is where reputations are built - or broken.ai · customer-serviceSmart Service: Raising the Bar on Customer Service with AI
  44. 19 June 2025AI vs Automation: Knowing the Difference Could Save You Time and MoneyKnowing the difference between AI and automation could save you time and money.ai · automationAI vs Automation: Knowing the Difference Could Save You Time and Money
  45. 12 June 2025From Notes to Next Steps: AI-Powered Summaries That SellThe follow-up is just as important as the meeting itself.ai · salesFrom Notes to Next Steps: AI-Powered Summaries That Sell
  46. 5 June 2025From Tool to Team Member: Making AI a Trusted Part of Your Glazing BusinessAI stops being the new tech in the corner. It becomes part of the team.ai · teamworkFrom Tool to Team Member: Making AI a Trusted Part of Your Glazing Business
  47. 15 May 2025Is AI a Security Risk? Or Are We Just Not Using It Right?So, let's not shy away from AI. Let's just use it wisely.ai · securityIs AI a Security Risk? Or Are We Just Not Using It Right?
  48. 9 May 2025Speed Sells: How to Win More Work with Faster (AI) RepliesIn today's glazing market, fast responses win work.ai · salesSpeed Sells: How to Win More Work with Faster (AI) Replies
  49. 19 April 2025Tools, Trends, and Turning Points: How AI Is Reshaping Glazing in 20252025 is shaping up to be the year the glazing industry truly steps into the world of artificial intelligence.ai · strategyTools, Trends, and Turning Points: How AI Is Reshaping Glazing in 2025
  50. 14 April 2025How Installers Are Using ChatGPT to Smash Through PaperworkOne of the biggest opportunities for glazing companies isn't in new glass tech. It's in reducing the amount of time spent on paperwork.ai · paperworkHow Installers Are Using ChatGPT to Smash Through Paperwork
  51. 6 April 2025From Curiosity to Confidence: Making AI Part of Your Daily RoutineThe businesses who build this habit today will be the ones who save the most time.ai · habitsFrom Curiosity to Confidence: Making AI Part of Your Daily Routine
  52. 5 March 2025Before You Type, Think AI: How the Smartest Glazing Businesses Are Saving TimeBefore you type, think AI. The smallest habits can lead to the biggest transformations.ai · habitsBefore You Type, Think AI: How the Smartest Glazing Businesses Are Saving Time
  53. 3 February 2025Politeness Pays: How Natural Language Gets Better AI ResponsesManners matter, even if you're instructing AI.ai · promptingPoliteness Pays: How Natural Language Gets Better AI Responses
  54. 1 January 2025Will 2025 be the year of AI?Throughout 2025 the terms AI and AI Agents will be everywhere, but what do they mean to us, and where do we start?ai · strategyWill 2025 be the year of AI?